Citiguard is one of the few Sydney security companies that provides 24-hour alarm response. While we cannot guarantee an exact time due to local traffic and your property’s location, we deliver a fast and reliable service. Our Security Control Centre coordinates the response and sends a Security Patrol vehicle to your property when you cannot attend. We guarantee you have complete protection, 24 hours a day, 7 days a week.

Yes, absolutely. We design our security solutions to be flexible and scalable. As your property expands or your security requirements evolve (e.g., you add more cameras, integrate access control, or increase patrol frequency), we can upgrade your existing system without replacing the entire infrastructure.

Citiguard maintains a strict Privacy Policy: we will not disclose, sell, or transfer your personal information or CCTV data unless the law or law enforcement requires it. We adhere to relevant government acts and industry standards to protect your data. Your CCTV footage and monitoring records are secured and confidential.

Our back to base monitoring service is provided for both home and business clients. When your alarm is triggered, Citiguard’s Grade 1A Control Room, which is based in Sydney, coordinates the response. This process involves the following actions:

• The Control Room will first attempt to contact the premises.
• They will then call up nominated contacts on your contact list.

If necessary, we will dispatch a Security alarm response vehicle to your premises.